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  • Products
  • Shopping & Ordering
  • Payment
  • Shipping & Delivery
  • Returns & Exchanges
  • Warranty & Repairs
  • Clyde Protection Plans


  • Can I get a replacement strap for my watch?
    How do you wind an automatic watch?
    How do you wind a mechanical watch?
    How do I set the date on my watch?
    Why can't I pull the crown out?
    How can I shorten the link bracelet on my watch?
    What is a Krysterna crystal?
    What makes a watch water resistant?
    How do I know if my watch is waterproof?
    What are the various levels of water resistance?
    Is water resistance permanent?
    How should I care for a water resistant watch?
    Can I wear my watch in the shower?
    How do I set the day or date on my watch?
    Why is there a disparity between MSRP and the selling price?
    Where can I find a manual for my watch?
  • How do I change or cancel my order?
    Did my order go through?
    Why was my order cancelled?
    When will I receive my order?
    Was my order successful?
    How do I buy a replacement strap for my watch?
    How do I use my coupon code?
    Why is my coupon code is not working?
    Do you ever run any coupons on your watch bands?
    Where is my order?
    Why haven't I received a confirmation email?
    How can I tell that my Stührling is authentic?
    Can I send an order as a gift?
    Can I use my discount code on sale items?
    Can I use my discount code in stores as well?
    Do you have any retailers in my location so I can purchase this item?
  • What payment options do you accept?
    Do you store my payment information?
    Can I pay with a check or wire transfer?
    Which currency is displayed on your website?
  • Do you offer free shipping?
    Can I overnight my order?
    How do I track my order?
    How do I change my delivery address?
    Can you ship to a P.O. Box?
    Do you ship to my country?
    Will I have to pay international taxes or duties on my order?
    How long does it take to ship to Canada?
    I haven't received my order yet. Where is it?
    I've received the wrong product! What do I do?
  • What is your return/exchange policy?
    Why have I not received my refund?
    How do I cancel my order once it's placed?
  • Is there a warranty for my watch?
    How can I register my watch for the warranty?
    How can I repair my watch?
    How can I get a battery for my Stührling watch?
    What is the status of my repair?
    Why isn't my watch running?
  • What is Clyde?
    What’s included in the Clyde Protection Plan?
    What is not included in the Clyde Protection Plan?
    Are batteries covered?
    What happens next?
    How do I view the detailed terms and conditions of the Clyde Protection Plan before I buy it?
    Do I qualify for Clyde Protection Plan?
    When are you ineligible to purchase a Clyde Protection Plan?
    How do I file a claim?
    Can I file multiple claims?
    Is there a deductible?
    Is the Clyde Protection Plan transferable?
    Does the Clyde Protection Plan provide coverage for theft or loss?
    What if I return my product?
    Can the Clyde Protection Plan be canceled?