- Shopping & Ordering
- Shipping & Delivery
- Returns & Exchanges
- Warranty & Repairs
- Clyde Protection Plans
Can I get a replacement strap for my watch?How do you wind an automatic watch?How do you wind a mechanical watch?How do I set the date on my watch?Why can't I pull the crown out?How can I shorten the link bracelet on my watch?What is a Krysterna crystal?What makes a watch water resistant?How do I know if my watch is waterproof?What are the various levels of water resistance?Is water resistance permanent?How should I care for a water resistant watch?Can I wear my watch in the shower?How do I set the day or date on my watch?Why is there a disparity between MSRP and the selling price?Where can I find a manual for my watch?
How do I change or cancel my order?Did my order go through?Why was my order cancelled?When will I receive my order?Was my order successful?How do I buy a replacement strap for my watch?How do I use my coupon code?Why is my coupon code is not working?Do you ever run any coupons on your watch bands?Where is my order?Why haven't I received a confirmation email?How can I tell that my Stührling is authentic?Can I send an order as a gift?Can I use my discount code on sale items?Can I use my discount code in stores as well?Do you have any retailers in my location so I can purchase this item?
What payment options do you accept?Do you store my payment information?Can I pay with a check or wire transfer?Which currency is displayed on your website?
Do you offer free shipping?Can I overnight my order?How do I track my order?How do I change my delivery address?Can you ship to a P.O. Box?Do you ship to my country?Will I have to pay international taxes or duties on my order?How long does it take to ship to Canada?I haven't received my order yet. Where is it?I've received the wrong product! What do I do?
What is your return/exchange policy?Why have I not received my refund?How do I cancel my order once it's placed?
Is there a warranty for my watch?How can I register my watch for the warranty?How can I repair my watch?How can I get a battery for my Stührling watch?What is the status of my repair?Why isn't my watch running?
What is Clyde?What’s included in the Clyde Protection Plan?What is not included in the Clyde Protection Plan?Are batteries covered?What happens next?How do I view the detailed terms and conditions of the Clyde Protection Plan before I buy it?Do I qualify for Clyde Protection Plan?When are you ineligible to purchase a Clyde Protection Plan?How do I file a claim?Can I file multiple claims?Is there a deductible?Is the Clyde Protection Plan transferable?Does the Clyde Protection Plan provide coverage for theft or loss?What if I return my product?Can the Clyde Protection Plan be canceled?