Terms And Conditions
Terms of Service
Stuhrling Original provides a repair service, wherein “the customer” sends in your watch needing repair, and we issue you an estimate, which can be accepted or declined. By using the Stuhrling Original website and repair or warranty service, you agree to the terms and conditions set forth herein. These terms are terms of a legal agreement between you and the Stuhrling Original, and are collectively referred to herein as the "Agreement".
1. Length of repair time
We make no guarantees regarding the length of repair time. Due to the nature of the repair, the varying timeliness of parts suppliers and availability of parts, we will provide a general estimate.
Please note - if you fail to respond to Stuhrling Original’s correspondence, either phone or email within 60 days, we may dispose of the watch.
2. Guarantee of Repair
Stuhrling Original does not guarantee that we can repair your watch. We must first inspect your watch to determine: the needed repairs to ensure the watch functions correctly, the availability of the parts to complete the repair, and the cost to complete the repair. If, in the judgment of the Stuhrling original, your watch cannot be repaired, due to lack of parts, you agree to pay the return shipping for the watch. In the event that you do not want to proceed with the repairs, you are responsible for the return shipping costs.
3. Manufacturer Repairs
In the event that Stuhrling Original is not able to provide an estimate due to unavailable parts, we will ask for authorization to send your watch to the manufacturer for further valuation. If given the approval, we will ship your watch at our expense to this location. While at the manufacturer, Stuhrling Original is not liable for loss, damage, or any other problems associated with the repair.
4. Decision to begin repair is final
Watch repair begins when your approval is granted and payment is received in full. Once the watch repair begins we are unable to stop the repair.
5. Return Shipment
Stuhrling Original cannot guarantee the time of delivery. If you are not available to receive the delivery after multiple attempts, the package may be returned to us, at which point you are responsible for an additional payment to cover re-shipment. Stuhrling Original will not be responsible for items delivered to incorrect addresses supplied by the sender; delays in delivery due to the fault of the delivery service contracted.
6. Payment / Refund Policy
Upon acceptance of our repair estimate, you will be required to pay the corresponding amount. Upon completing the warranty or repair form and providing payment for the repair, you have made a legally binding agreement to proceed with the repair. If Stuhrling Original deems the watch unrepairable after payment, a full refund minus return shipping will be issued.
All internal repair work is guaranteed for one year. Any damage to the watch resulting from normal or extreme use is not covered under the warranty. Items not covered by the warranty include the crystal, band, stem and crown, or any damage from normal, extreme, or inappropriate use.