RETURNS & EXCHANGES
Extended Holiday Returns
All items ordered from November 20th through January 2nd are eligible for our extended holiday return policy and can be returned through January 15th. Extended holiday returns must follow our regular return policy, as stated below.
So that you have plenty of time to make sure your purchase is perfect, we offer a 30-day money back guarantee on all watch and pen orders purchased from Stuhrling.com. If you need to return your order for any reason, we are happy to provide you with an exchange or full refund to your original payment method. All products must be returned in brand new, unworn, and undamaged condition.
Please Note: We do not accept returns on watch straps.
If you purchased your Stührling product through a retailer or marketplace, please follow their return policy for refunds.
Click here to start a return. You will need to provide your order ID number and email address to complete the Return/Exchange Request Form. Please note that final approval for all returns and exchanges is at Stührling’s discretion.
Stührling is happy to offer exchanges on brand new, unworn, and undamaged watches. To initiate an exchange, please contact us. For domestic orders, Stührling will send you a UPS label to return your watch. You are responsible for dropping the package off at a UPS Center, or arranging for a pick-up. Once we receive and inspect the watch, we’ll ship your new watch to the same address as your original order. If your exchange is a lower price than your original purchase, we will refund you the difference. If your exchange is a higher price than your original purchase, we will contact you to arrange payment for the remaining balance before your watch is shipped.