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At Stührling, we are dedicated to ensuring that you are completely satisfied with your purchase. We offer a 30-day money-back guarantee on all watch and pen orders purchased directly from Stü If, for any reason, you decide that your purchase isn't perfect for you, we are here to help facilitate a hassle-free return process. Below are the details of our return and exchange policy:


  • Eligibility: You can return your purchase for a full refund to your original payment method within 60 days of the order date, provided that the products are in brand new, unworn, and undamaged condition.
  • Condition of Returns: All products must be returned in their original condition. Please be aware that if the returned item is not in new condition, a restocking fee will be deducted from your refund. The specific criteria for determining the condition of returned items and the restocking fee amount will be assessed on a case-by-case basis.
  • Non-Refundable Fees: Please note that original shipping fees and shipping insurance costs are not refundable. Stührling does not cover the cost of return shipping.
  • Return Shipping: Customers are responsible for obtaining their return shipping label and covering the return shipping costs. Stührling does not provide free return shipping labels. Ensure your return is securely packaged and sent through a traceable and insured service, as Stührling is not responsible for returns lost or damaged in transit.

Click here to start a return. You will need to provide your order ID number and email address to complete the Return/Exchange Request Form. Please note that final approval for all returns and exchanges is at Stührling’s discretion.


Exchange Policy: We are happy to offer exchanges on watches that are brand new, unworn, and undamaged. If you wish to exchange your purchase for a different item, please contact our customer service team to initiate the process.

Handling Price Differences: If your exchange is for an item of lower price than your original purchase, Stührling will refund you the difference. Conversely, if your exchange is for a higher-priced item, we will contact you to arrange payment for the balance before shipping your new watch.Stührling is happy to offer exchanges on brand new, unworn, and undamaged watches. To initiate an exchange, please contact us.

How to Initiate a Return or Exchange

To start a return or request an exchange, please visit our Return/Exchange Request page. You will need your order ID number and email address to fill out the form. Be advised that final approval for all returns and exchanges is at Stührling’s discretion, based on our assessment of the item's condition and compliance with our return policy. Click here to start a return.

Important Notes

  • We do not accept returns or exchanges on straps or parts.
  • If you purchased a Stührling product through an external retailer or marketplace, please adhere to their return policy for refunds or exchanges.