Terms And Conditions

PLEASE READ THIS DOCUMENT CAREFULLY! IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU.

Sales Tax

Currently, sales tax is only applied to watch and jewelry orders shipped to addresses in New York State. If a shipping to an address outside New York State e.g. California or Connecticut, we do not charge sales tax.

Security

In order to most efficiently serve you, credit card and other payment transactions are handled by established third party banking and processing agents. They receive the information needed to verify and authorize your credit card or other payment information. All information is encrypted and protected. For your added protection, we do not store any of your personal information on our computer systems.

Shipping Policy

Stührling Original ships via FedEx, USPS, and UPS Insured second-day delivery after the watch order has been processed. Please read the additional information section next to each watch to determine handling times before the watch ships. In order to keep the price of our luxury goods as low as possible, those items costing less than $200, will be shipped promptly via FedEx Ground, generally reaching you within the same period as Second Day Air.

Shipment Recovery

Stührling Original provides its services in good faith. We ship to authenticated billing addresses and in some cases authenticated shipping addresses. In certain circumstances, despite credit card authentication and/or order corroboration via the card-issuing bank, our third party shipper informs us that the address provided is not a valid or authentic address either registered to or associated with the recipient. In these cases, or when further investigation reveals potential foul-play or fraud committed by the shipment recipient, Stührling Original requires the third-party shipper to return the shipment to Stührling Original. Unless the recipient can provide sufficient information and/or documentation to the satisfaction of Stührling Original fraud-prevention department (regarding the potentially fraudulent transaction), Stührling Original will refund the customer's credit card (or refund via other payment methods), cancel the order and retain the greater of 10% of the purchase price of the item(s) or the costs incurred in retrieving the item(s)

Return Policy

We want you to make the right buying decision. To help ensure this, we offer a fair and flexible return policy.

Watches must be returned to us within 14 days of receipt of delivery and must be in brand new, unworn and undamaged condition. Unless you are certain that you are keeping the watch, do not remove any protective coverings, have the watch strap or bracelet resized, or wear the watch. All domestic purchases showing as "In Stock" under $3,000 will receive a full refund minus shipping fees. Additional charges may be incurred, or refund refused (and item returned to customer at customer's expense) if the watch is returned in damaged condition.

Pricing

Stührling Original pricing changes constantly, sometimes hourly. Our pricing calculations are based on numerous factors including cost of new inventory, currency fluctuations, replacement costs, and competitor pricing. Prices go up and down. As a result, we cannot guarantee that the item you purchase will be selling for less (or more) shortly after you have made your purchase. We don't ask our customers to pay more when the price goes up after a purchase, so please don't ask for us to provide a refund when the price goes down.

RMA - Return Merchandise Authorization

In order to most efficiently serve you, credit card and other payment transactions are handled by established third party banking and processing agents. They receive the information needed to verify and authorize your credit card or other payment information. All information is encrypted and protected. For your added protection, we do not store any of your personal information on our computer systems.

  • All returns must have a Return Merchandise Authorization number (RMA#). Please call 718.840.5760 prior to return of any item. An item returned without RMA# will be refused.
  • RMAs will be issued for all qualifying orders excepting deal-of-the-day or special order items. Products must be returned to Stührling Original within 10 business days following the assignment of an RMA number or the Return Authorization will be void.
  • All Watch Condition policies listed in the Return Policy must be adhered to.
  • The RMA# must be listed clearly on the returned packaging.
  • Collect shipping will be refused.
  • Only use a carrier that offers shipment tracking for all returns.
  • Insure your package for full value to ensure the safe return to Stührling Original so that you are completely protected if the shipment is lost or damaged in transit. *If you choose not to use a carrier that offers tracking or insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
  • Returning for refund: Allow up to 72 hours to process your returned order and up to 7 business days for the refund to show up on your credit card statement and/or a check refund to be issued (wire purchases will be refunded either via return wire or return check, at the discretion of Stührling Original. If a return wire is issued, a $50 wire receipt and wire issue fee will be held back from the return amount).
  • Returning for Warranty service: Please expect a 30-day turnaround for standard warranty repair. Keep in mind that warranty service includes testing and identification of problems both before AND after warranty service which may include, but is not necessarily limited to: Demagnetization, electronic timing accuracy, water-resistance integrity and bracelet/strap integrity. These procedures take time especially insofar as timing accuracy is concerned. Please be patient with warranty returns. We want the watch to go back to you in good working order. If warranty repair will exceed 30-days we will endeavor to inform you of this as soon as we are aware of extenuating circumstances causing the delay. All shipping and handling costs in connection with warranty service are the responsibility of the customer unless otherwise noted and incur a $25 fee per return shipment on all domestic orders.

We believe the above terms are fair and reasonable and ensure the protection of all parties against abuse. If for any reason, one or more above conditions cannot be met, please call us and we will try to assist, BUT you must call before and receive authorization.

Dead On Arrival (DOA) Product: Watch Failure Out of the Box

A Stührling Original watch product is considered DOA if it shows symptoms of a failure, preventing basic operability, when you first use it after opening the box. If you believe that your product is DOA, please call Customer Service at 718.840.5760 within 30 calendar days of the invoice date. Stührling Original will determine whether the product is DOA and offer you the following options:

  • Replacement: Stührling Original, at its expense, will ship another of the same product. A Stührling Original Sales Representative will arrange for replacement and the DOA products return.
  • Service: You may have the product repaired. However, once you choose that option, you may not request replacement of the product. Repairs usually take less than 30 days. In some rare instances, repairs may take longer depending on the part that requires servicing. If your repair will take longer than 30 days, you will be informed of this as soon as possible.

If Stührling Original Support determines that a returned product is not DOA, Stührling Original will apply Stührling Original’s standard product warranty to the product. Further, if Stührling Original determines that you have misrepresented a returned products condition and that the product is not DOA, Stührling Original may impose a $100 handling fee. 718.840.5760

This DOA policy applies only to Stührling Original products currently offered at Stührling Original’s online store. As new products are offered, Stührling Original reserves the right to determine whether or not this policy applies.

Defective Items

If you discover what you believe is a product defect for any Stührling Original product, please contact Customer Service at 718.840.5760. If your product does have a defect, your product is covered under the terms of your product's warranty. Please refer to the warranty information and other supporting documentation that came with your product.

Payment Options

Stührling Original accepts the following credit cards: American Express, MasterCard, and Visa.

Before we can ship your item, your order must first pass credit card authentication procedures by our Fraud-Prevention and Credit Verification department. Please be aware that we only charge and process credit card orders for shipment if they have been authorized by the card-issuing bank AND approved by our Verification department.

Errors And Omissions Policy

Stührling Original takes every effort to ensure the accuracy of information on its website. In the event that a wristwatch is listed at an incorrect price or quantity due to a software, display or typographical error, or for any other reason, Stührling Original maintains the right to refuse or cancel any order. We will make a concerted effort to avoid any inconvenience to you.

Order Cancellations

In certain circumstances, for example when watches are mistakenly listed as available for purchase and they have already been sold, Stührling Original shall have the right to cancel the wristwatch order whether or not the order has been confirmed and/or a customer's credit card charged. If the customer's credit card/bank account has already been charged for the purchase and the order is cancelled, Stührling Original shall immediately issue a refund in the amount of the original charge. (In the case of a credit refund, a bank-clearing period of three to five business days may result in the funds being held by your card-issuing bank before being shown as available.)

If an order is cancelled by the customer BEFORE the item is shipped, but AFTER the item has been processed, and the item carries a restocking fee, that restocking fee will be charged. This restocking fee may be reduced at the sole discretion of Stührling Original. However, if the item is a special order item (or an 'out-of-stock' item), the restocking fee will be charged in full.

Warranty Policy

Please refer to Stührling Original warranty policy for complete warranty policy.