At Stührling Original we encourage your questions and
feedback. We are just as passionate about the timepieces that we
produce as you are in wearing them. We are committed to working
together with you to improve our systems, service and ultimately the
final timepieces that we offer to you.
We invite you to join the family here at Stührling
Original and give us your thoughts about any aspect of our product
WARRANTY AND REPAIRS
Your Stührling Original timepiece is backed by a comprehensive
international warranty. The warranty
information card comes in the box with your watch.
Your Stührling Original timepiece as purchased from an
Authorized Stührling Reseller is in original and tested
condition and should only be serviced by qualified professionals at
our Stührling Original Service Center during the warranty
period in accordance with the terms of our International Warranty.
If your Stührling Original timepiece was purchased from
any source other than a reseller recognized as an Authorized
Stührling Original Reseller, or is serviced or repaired by
unqualified third parties, it may be subject to alterations from its
original condition which is beyond the control of Stührling
In such an event, since we cannot guarantee the quality
standards of an altered timepiece, your Stührling Original
Warranty will not be valid. In such cases, you will have to rely on
the seller's warranty.
At Stührling Original, we strive to manufacture
timepieces of superior quality. This is reflected in the accuracy of
our watches, the attention to detail in the assembly of the
individual cases and movements, and in the life expectancy. Every
care is taken to ensure that your watch meets the highest standards
before it leaves our factory. Despite our efforts to achieve this
level of excellence, should you find that your watch is not
functioning properly during the warranty period or after, simply
send it to our Service Center for correction of the problem.
Experience shows that we are able to complete most repairs
within six weeks. However, some watches need a little special
attention and in those cases, it is not uncommon to require ten to
twelve weeks. Should your watch be among those few, please
understand that we are only concerned with the performance of your
watch once you receive it back. We ask for both your understanding
and patience in this case.
Shipping: The product owner will be responsible for shipping
the watch to and from us. A flat rate of $20.00 for domestic (within
the USA) shipments and $40.00 for international shipments will be
charged, which should be submitted by means of a check or money
order payable in USD.
Please note: we do not ship to P.O. Box addresses. Also note
- Include a Copy of your purchase invoice or receipt with the
date on it.
- Include a check or money order payable to Stührling
Original for the total amount due for the Shipping & Handling.
- Include a note describing the problem.
- Include a return address of EXACTLY WHERE THE WATCH IS TO
BE SHIPPED, and daytime telephone number.
- It is a good practice to insure the watch with the shipper.
- If your watch is not covered under our warranty, you will
be charged for the repair cost.
- Please do not include your original Stührling Original
watch box (or any other special boxes) when sending in your watch
for service. Your boxes will not be returned.
- If you do not include the Return Shipping & Handling Fee we
will not return the watch until payment is received.
Send your watch to:
Stührling Original Service Center 449 20th Street Brooklyn, NY
Should you require assistance from anyone from our office, our
phone number is: 718-840-5760
Or you can also reach us by email: firstname.lastname@example.org
Our office hours are:
Monday through Thursday - 10:00 A.M. to 4:00 P.M. EST Friday - 10:00
A.M. to 1:00 P.M. EST
- The manufacturer Stührling Original LLC, 449 20th
Street, Brooklyn, NY, 11215, USA, declares that all Stührling
Original watches are covered by an international warranty against
any manufacturing defect that will be honored by all authorized
Stührling service centers. The Stührling warranty is
valid for a period of two years (or one year where specified) from
the date of purchase of the watch from an authorized reseller. The
length of the term is determined by where the watch was purchased
and the warranty card that comes enclosed with the watch (stating
the length of term). Stührling will within 24 months (or 12
months) from the date of purchase, repair or replace (at
Stührling's option), the movement of the timepiece, free of
service charge if such movement proves to be defective in material
workmanship under normal use. For quartz watches, the battery is
covered by the warranty for a period of one year from the date of
- This warranty does not cover the watch case, watch
bracelet, straps, crystals or normal wear. This warranty will be
void if the watch has been mishandled or used under extraordinary
conditions. Unless this watch is labeled as "water resistant" this
warranty will also be void if the watch has been submerged in
- This international warranty shall only be valid if the
watch has been purchased from a reseller authorized by
- The warranty card must be presented together with the watch
to an authorized Stührling service center or authorized
Stührling reseller for all in-warranty servicing. Any work
performed on a Stührling watch by an unauthorized person or
entity, shall automatically render the international warranty null
- All Stührling watches are accompanied with directions
for use including recommendations of care and maintenance that
should be followed. Any damage resulting from improper use or
mistreatment of the watch is not covered under the international
- The terms of this international warranty do not in any way
restrict or otherwise affect any possible statutory rights to which
the consumer may be entitled by law in the country of purchase.
- If your watch should require service during the period of
warranty, please send it along with a copy of your original bill of
purchase and a check in the amount of $20.00 for domestic (within
the USA) shipments and $40.00 for international shipments.