At Stührling Original we encourage your questions and feedback. We are just as passionate about the timepieces that we produce as you are in wearing them. We are committed to working together with you to improve our systems, service and ultimately the final timepieces that we offer to you.
We invite you to join the family here at Stührling Original and give us your thoughts about any aspect of our product and company!
Your Stührling Original timepiece is backed by a comprehensive international warranty. The warranty information card comes in the box with your watch.
Your Stührling Original timepiece as purchased from an Authorized Stührling Reseller is in original and tested condition and should only be serviced by qualified professionals at our Stührling Original Service Center during the warranty period in accordance with the terms of our International Warranty.
If your Stührling Original timepiece was purchased from any source other than a reseller recognized as an Authorized Stührling Original Reseller, or is serviced or repaired by unqualified third parties, it may be subject to alterations from its original condition which is beyond the control of Stührling Original, LLC.
In such an event, since we cannot guarantee the quality standards of an altered timepiece, your Stührling Original Warranty will not be valid. In such cases, you will have to rely on the seller's warranty.
At Stührling Original, we strive to manufacture timepieces of superior quality. This is reflected in the accuracy of our watches, the attention to detail in the assembly of the individual cases and movements, and in the life expectancy. Every care is taken to ensure that your watch meets the highest standards before it leaves our factory. Despite our efforts to achieve this level of excellence, should you find that your watch is not functioning properly during the warranty period or after, simply send it to our Service Center for correction of the problem.
Experience shows that we are able to complete most repairs within six weeks. However, some watches need a little special attention and in those cases, it is not uncommon to require ten to twelve weeks. Should your watch be among those few, please understand that we are only concerned with the performance of your watch once you receive it back. We ask for both your understanding and patience in this case.
Should you require assistance from anyone from our office, our phone number is: 718-840-5760
Or you can also reach us by email: firstname.lastname@example.org
Our office hours are:
To send in your watch for repair please use our online Repair Request Authorization form. Please enter all required information and follow the instructions in the subsequent email.